FAQs

What is Pouts?
Pouts is a premium lipcare brand offering high-quality, vegan, and cruelty-free lipsticks designed for every occasion. Our products are long-lasting, transfer-proof, and enriched with moisturising ingredients to keep your lips soft and kissable.
What makes your lipsticks unique?
Our lipsticks feature:
- Transfer-proof and long-lasting formulas.
- Moisturising ingredients like shea butter and hyaluronic acid.
- Subtle scents like vanilla or mint.
- Sleek, romantic packaging inspired by love and elegance.
- Vegan and cruelty-free certifications.

Are your products vegan and cruelty-free?
Yes, all Pouts products are 100% vegan and cruelty-free.
How do I choose the right shade for my skin tone?
Visit our Shade Guide page for swatches on various skin tones, or use our "Try On" tool to see how shades look in real-time.
Are your products suitable for sensitive skin?
Our lipsticks are formulated with gentle, skin-friendly ingredients, but if you have sensitive skin or allergies, we recommend reviewing the ingredients list or consulting a dermatologist.
Do your lipcare products have a scent or flavor?
Yes, our lipcare products feature subtle and appealing scents like vanilla or mint.
How do I care for my lipstick to make it last longer?
Store your lipstick in a cool, dry place and keep the cap tightly closed when not in use. Avoid direct sunlight to preserve its quality.

How long does shipping take?
Standard shipping typically takes 5–7 business days. Expedited shipping options are available at checkout.
Can I track my order?
Yes, once your order is shipped, you’ll receive an email with a tracking link.
What are your shipping costs?
Shipping is free for orders over £120. For smaller orders, the cost is calculated at checkout.

What is your return policy?
We accept returns of unused and unopened products within 30 days of purchase. Contact our support team to initiate a return.
Can I exchange a product?
Exchanges are allowed for unused products in their original packaging. Reach out to our team for assistance.
What if I received a damaged or incorrect item?
We’re sorry for the inconvenience! Please contact us within 7 days of receiving your order, and we’ll make it right.

What payment methods do you accept?
We accept Shopify Payments, PayPal, Apple Pay, and major credit cards.
Do you offer discounts or promotions?
Yes, check our Offers page for the latest discounts.
Can I use multiple discount codes at once?
Only one discount code can be applied per order unless otherwise stated.

What is the Pouts Rewards program?
At the moment, we are just starting out, but in time, we will create a Pouts Rewards program for our customers to join, where you can earn points and unlock exclusive perks. Pouts Rewards allows you to earn points for purchases, referrals, and more. Points can be redeemed for discounts and exclusive perks.
How do I join Pouts Rewards?
When we launch our Rewards Program, you will be able to sign up on our website—it’s free! You’ll start earning points immediately.

Do you offer gift wrapping?
Yes, gift wrapping options are available at checkout. You can also create custom gift sets using our Build-a-Gift Set tool.
How can I contact customer support?
Use the contact form on our website. We aim to respond within 24 hours. Or email us at contact@pouts.co.uk

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